F.A.Q.
Frequently Asked Questions
Answers to frequently asked questions are just one click away.
Please note that if you cannot find the answer to your question, please use the convenient contact form below. Our dedicated team looks forward to helping you and providing the support you need. We greatly appreciate your understanding and look forward to serving you.
Most popular questions
How can I place an order on your website?
Ordering on our website is easy! Simply browse our product catalog, select the items you want to purchase and proceed to the checkout page to complete your order.
Can I track my order?
Indeed it is! Once the order has been shipped, the email you will receive a tracking number by mail. You can use this tracking number to track your shipment on the carrier's website.
How can I contact your customer service team?
Our customer service team is ready to help you. You can contact us by email email info@coscury.com
Do you have social media accounts?
Yes, we do! You can find us on popular social media platforms such as Facebook and Instagram by simply typing "Coscury" into the search. Follow us to get the latest information on new products, promotions, and skin and hair care tips.
Are your products suitable for sensitive skin?
Many of our products are designed with sensitive skin in mind. We provide detailed ingredient lists and descriptions so you can make an informed decision. If you have specific concerns, consult a dermatologist.
Do you offer samples of your products?
We may occasionally offer samples as part of promotions or special events. Follow our website and social media channels to try our products before you buy.
Orders
Can I change or cancel an order after it has been placed?
We understand that circumstances may change. If you need to update your shipping address, please contact our customer service team as soon as possible. We will do our best to help you, but please note that it may not be possible to change the address if the order has already been shipped.
Kiek laiko užtrunka užsakymo apdorojimas prieš išsiuntimą?
Usually, the order is processed within 1-3 business days and only then can it be shipped. During this time we can verify the payment, pick and pack the items and prepare them for shipping.
What should I do if I received a damaged or incorrect item?
If you have received a damaged or incorrect item, please contact our customer service team immediately. Depending on the circumstances, we will work with you to resolve the issue immediately by replacing the item or refunding your money.
What if I have additional questions or need additional assistance with my order?
If you have any additional questions or need further assistance with your order, please contact our customer service team. They can help you and provide you with all the guidance and support you need throughout the booking process.
How can I place an order?
Placing an order is easy! Just browse our website, select the items you want to purchase and add them to your cart. Then proceed to the order page where you can view the order and fill in the required payment details.
Shipping and delivery
Can I track my order?
Yes, you can track your order. As soon as your order is shipped, email We will provide you with a tracking number by post. You can use this tracking number to track your shipment on the carrier's website.
Do you offer free shipping?
We offer free shipping on orders that meet minimum purchase requirements. The minimum purchase value for free delivery may vary, please see our delivery policy or promotional offers for details.
How much does delivery cost?
Shipping costs may vary depending on factors such as destination, package weight, and shipping method selected. The exact shipping cost will be calculated and displayed at the time of checkout before finalizing your order.
Can I change the delivery address after placing the order?
We understand that circumstances may change. If you need to update your shipping address, please contact our customer service team as soon as possible. We will do our best to help you, but please note that it may not be possible to change the address if the order has already been shipped.
What if my package is lost or damaged in delivery?
If a package goes missing or arrives damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that it is resolved.
Payments
Is it safe to enter my credit or debit card information on your website?
Yes, it is safe to enter credit or debit card information on our website. We prioritize the security of your personal and financial information. Our website uses standard encryption technology to protect your data and ensure secure transactions.
Can I use my debit card for online purchases?
Ofcourse! We accept Visa and Mastercard debit cards. During the ordering process, you can securely enter your debit card details just like you would with a credit card.
What payment methods do you accept?
We accept credit cards including Visa and Mastercard. We also accept debit cards associated with these major card networks. In addition, we offer the possibility to pay through the secure online payment platform "Stripe".
When will my credit or debit card be charged?
Your credit or debit card will be charged at the time of purchase. Payment will be processed immediately to ensure a smooth ordering process.
Are there any additional fees or charges associated with paying by credit card, debit card or Stripe?
We generally do not charge any additional fees or charges for payments by credit card, debit card or Stripe. However, check with your card issuer or payment service provider to see if they have any fees or rules.
What if my credit card, debit card, or Stripe payment fails or is declined?
If your payment has failed or been declined, please double-check that the information you entered is correct, including your card details and billing address. If the problem persists, we recommend that you contact your card issuer or payment service provider for further assistance.